Patient information

What to bring to your first visit

• Your ID or passport
• Your medical aid card
• A list of the medication you take, or simply the boxes in a packet
• Any recent test results, X-rays or referral letters you have
• For children: the Road to Health book

First visits include a bit of paperwork, so arriving ten minutes early helps. After that, it's just you and your card.

Medical aids and payments

We work with Discovery Health, Bonitas, Momentum Health, Bestmed, Medihelp, Fedhealth, GEMS, Profmed and most other schemes, and we submit claims directly to your scheme where we can. If your plan pays only part of the fee, we'll tell you before the consultation, not after.

If you're paying cash

Fees are a guide and are confirmed when you book. Payment is by card or cash on the day.

Repeat scripts

If you're on chronic medication, phone reception at least two working days before your medication runs out. Your doctor checks and signs the script, and you can collect it at reception — or we can send it to your pharmacy.

Chronic medication needs a proper check-up every six months, so if it's been a while, reception may book you a review before the next script. That's not red tape — it's us making sure the medication is still right for you.

After hours

When the practice is closed, our phone message explains the after-hours arrangements for that week. For anything that can't wait for the next practice day, go to your nearest hospital emergency department — don't wait for us to open.